At Mountain Interactive, we are committed to providing top-tier customer support for all players, subscribers, and community members. If you have any questions, concerns, or technical issues, our dedicated support team is here to help.

📌 When to Contact Customer Support

You should reach out to our support team for assistance with:

• Billing Issues – Subscription management, cancellations, refunds, or payment disputes.
• Technical Support – Troubleshooting game access, performance issues, or connectivity problems.
• Account & Access Issues – Password resets, account bans, or login difficulties.
• Marketplace & Custom Orders – Issues related to purchasing, delivery, or customization of in-game items.
• Legal & Compliance – Data privacy requests, copyright claims, or other legal inquiries.

For general inquiries about game rules, roleplay guidelines, or community moderation, please check our Knowledge Base first before submitting a support request.

📞 Contact Methods

1. Email Support

📩 Email: support@mountaininteractive.com
Our team responds to inquiries Monday - Friday, typically within 24-48 hours.

2. Phone Support

📞 Phone: +1 (855) 954-0255
For urgent matters related to billing, account access, or security concerns.

3. Website Support Portal

🌐 Visit our Support Portal to submit a ticket directly. Here, you can track your requests and receive updates.

4. Discord Support (For Game-Related Issues)

🎮 If you are part of our Discord community, you can create a Support Ticket via our Mountain Interactive Discord server.

• Open a General Support Ticket for in-game assistance.
• Submit an Appeal Ticket for ban appeals or account issues.
• Select Contributor Interest if you are inquiring about joining our team.
  
  

⏳ Response Time & Expectations

• Billing & Security Issues: Priority support (24-48 hours response time)
• Technical Issues & General Support: Standard response time (48-72 hours)
• Discord Moderation & Roleplay Appeals: Handled on a case-by-case basis

We appreciate your patience as we work to assist you as quickly as possible. Providing detailed information in your request will help us resolve your issue faster.

🚀 Get Help Faster!

Before submitting a support request, check our Knowledge Base for answers to common questions. Many issues, such as troubleshooting login problems or subscription management, can be resolved through our self-help articles.

🔗 Visit the Knowledge Base: Mountain Interactive Help Center

If you need further assistance, our team is ready to help—just reach out through one of the methods above!